Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cottonbasic.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cottonbasic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cottonbasic.com

General Return Policy

We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return.
Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
Keep the receipt or proof of purchase for any return requests.

Initiating a Return

Contact us at info@cottonbasic.com to start the return process.
If your return is approved, we will provide a return shipping label and instructions on how to send back the item.
Send returns to the following address:
RONGLIAN TRADE INC
4900 E BERRY ST
FORT WORTH TX 76105
Items returned without prior approval will not be accepted.

Damages and Issues

Inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately for resolution.

Exceptions / Non-returnable Items

We do not accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable.
Contact us if unsure about the eligibility of a specific item.

Exchanges

For exchanges, return the item you have. Once accepted, make a separate purchase for the desired item.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status.
Approved refunds will be processed to the original payment method within 10 business days. Note: Banks or credit card companies might take additional time to process and post the refund.
If more than 15 business days have passed since the refund approval, contact us at info@cottonbasic.com.

For any further queries regarding our return policy, please reach out to our dedicated customer support team.